**What you'll be able to do**:
- Support a operation in multiple locations in multiple US cities and Latam
- Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to business customers throughout the facilities.
- Interface with Business IT and business owners to prioritize improvement efforts.
- Support Business Managed Systems / DevOps in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
- Assist team lead with managing assignments and workload.
- Develop, maintain, and share, accurate support documentation
**The minimum requirements we seek**:
- Bachelor's degree
- A strong desire to learn Enterprise Technology operations and business practices is desired.
- Broad business perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support Product Design & engineering is core.
- A willingness to work in a high-pressure environment and flexible working shift is a foundation in this space
- Experience with Office automation, Windows, PC's & Printers
- Strong written and verbal communication skills, English.
- Knowledge on using Rally or Jira tools for Project Tracking is preferred.
- Familiar with cause-effect diagnostics methodologies like FMEA, Ishikawa, etc (6-Sixma in gral)
- Ability to multi-task; managing multiple tasks
- Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
- Experience identifying, investigating & solving problems without supervision
- Experience with Server administration; Windows or Linux
- Familiar with Cisco routers and switches to include basic troubleshooting and cable installation
- Ability to communicate effectively with business users and IT professionals including globally distributed teams.
- The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups
- Motivated and self-starter
- Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups
- Experience with Windows 10, MacOs, Ubuntu (is a plus)
- 2-4 years of experience working with customers is preferred.
Desired & Plus:
- Able to create PowerApps - Power Automate - Sharepoint Sites for process automations
- Qlik Sense and Alteryx proficiency is a plus. Any related BI Tool knowledge required if not Qlik Sense
- Knowledge of Windows server and Windows Active Directory (Basic-Entry Level)
- Maintain Services running
- Revise KPI with Vendors
- Manage Vendors and procure ongoing services
- Support Projects deliverables