.Join our global TUI Musement IT Team based in Cancun, Mexico as an IT Specialist and provide a high level of service to internal and external customers.
**ABOUT THE JOB**Work closely with stakeholders supporting Americas IT team, who support primarily all TUI Musement sites in Americas region and secondly worldwideAs an IT Specialist, your focus will be on Deskside Support (In Person or Remote) that includes the following responsibilities but not limited to:- M365 support- W10 support (including imaging)- Issues troubleshooting- General user's support- Onboarding of Users and devices, included but not limited to iPads, Fixed Phones, Mobiles and point of sales devices- Supporting the back-office where you will act as "Smart hands" for the back-office infrastructure such as but not limited to servers, firewalls, switches, NAS, phone system- You may be asked to compile reports, track, and confirm inventory, or participate in special projects that go above and beyond their core and daily work- You will work not only to their local, and regional teams, but also be part of a global IT resource pool (and team)- You are expected to commit to continuous growth and develop of your IT skillset including excellent development of use of soft skills**ABOUT YOU**- Strong Customer Services Skills: polite, professional, and polished- Speak and write fluent English- High level of IT experience, working hands-on with Windows 10/11, Apple OS, smartphones in a "Help Desk" environment- Maintain high availability during your shift either in the office or if working remote via TEAMS- Collaborate and share knowledge within your team, contributing to the collective knowledge the team- Experience and /or certifications on any of the following technologies is highly valued- Extensive experience with Windows 10 (/11)- Experience with Office 365- Experience Apple iPads, iPhones- Experience with Smartphones- Work with 3rd party vendors, acting as liaisons e.G., DTAC- Assist in end user education to assist in their productivity e.G., help users migrate to OD or Teams- Willingness to learn and assist with IT Budgeting- Willingness to develop as a SME (Subject Matter Expert) on a technology that falls within the scope of the TUI Musement IT domain- Any experience in cloud solution and/or any digital platforms is considered as extra asset**ABOUT OUR OFFER**- Competitive salary and benefits as standard- Career progression opportunities in more than 50 countries worldwide- Develop yourself as part of a friendly, richly diverse and virtual international team- Exceptional approach to your learning - access to free learning platforms & language lessonsTUI Musement is a leading Tours & Activities business.
It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide