Identify and resolve complex IT software, hardware, and telephony issues.
Design, install, configure, administer, and fine-tune systems and components across the organization in a timely and efficient manner.Work can include image creation, image management, standard help desk ticket resolution, and project support.Responsibilities:May lead, coordinate, and participate in complex projects and key process improvement initiatives for all IT environments throughout the organization.Participate in the design and review of new systems and application deployments, including the development of automated imaging and application deployments.Implement integration for non-Windows operating environments.Recommend and execute modifications to systems to improve efficiency, reliability, and performance.Provide technical input regarding hardware standardization.Develop and maintain systems documentation for educating end users and IT staff.Troubleshoot, diagnose, and resolve complex user support hardware and tier 1 software problems including end-user desktop PCs, telephony, and enterprise data servers.Install, configure, test, maintain, monitor, and troubleshoot end-user telephony, hardware, networked peripheral devices, and networking hardware products.Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.Review and deploy new service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.Minimum Requirements:Minimum 5 years IT Customer Services experience.Bachelor's Degree in a related field and/or Certification.
A 2-year degree or certification with a combination of experience may be substituted in lieu of a bachelor's degree.Advanced Technical IT experience and problem solving within a technical team environment.Enterprise migration and deployment experience required.Demonstrable strong customer service skills.Advanced technical knowledge of internal computing and telephony components.Strong familiarity with VOIP, DNS, and TCP/IP networking.Excellent written and oral communication skills.Good interpersonal skills.Ability to conduct research into issues and products as required.Advanced English proficiency (80% or higher).#J-18808-Ljbffr