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**If you are looking to get a great internship experience**:This is the opportunity to do so by joining the IT department at The LEGO Group!
**Play your part in our team success!
****As part of the Global End-User Support organization, you will have the opportunity to help us optimize the usage of business technologies to increase the productivity of The LEGO Group.
In this case, your focus will be to ensure the LEGO Operaciones de México factory is enabled with the company IT Technology to support all factory employees.
**:**Core Responsibilities**:- ServiceNow: Working proactively with tickets (Incidents & Service-Requests) in our ITSM tool (Service Now), handling the preparation of equipment such as laptops or mobile devices.- On-Site support: Providing onsite support with computer hardware and meeting rooms technology and handling of mobile phone devices.- Incidents solving: Diagnosing software and hardware issues when appropriate and fixing them as quickly as possible.- Infrastructure support: Support in coordination and/or execution of Infrastructure project-related tasks.
**Do you have what it takes?
**:- Education: Student of degree, or a related field starting from the 6th semester onward- Proactive, team player, responsible, and self-driven- Knowledge of Microsoft 365, and a plus if any Power BI skills- Good understanding of Computer Hardware, Software, and IT Infrastructure- Strong communications written and oral both in Spanish and English**_*Recuerda aplicar usando Google Chrome para una aplicación más sencilla usa archivo PDF para tu CV.
_****What's in it for you?
**Here are some of what to expect:**Family**Care**Leave -**We offer enhanced paid leave options for those important times.
**Insurances -**All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
**Wellbeing**- We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based**Colleague**Discount**- We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
**Bonus**- We do our best work to succeed together.
When goals are reached and if eligible, you'll be rewarded through our bonus scheme**Your workplace -**When you join the team you'll be assigned a primary workplace location i.E.
one of our Offices, stores or factories.
Our hybrid work policy means an average of 3 days per week in the office.
The hiring team will discuss the policy and role eligibility with you during the recruitment process.We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are