It Supervisor

EmailObjective: Responsible for the efficient operation and maintenance of all computer systems, data, and voice communications activities at the property.Main Functions:Provide high levels of service and support to admin users as per contracted Service Level Agreement.Assist in other areas of the accounting office as needed.Ensure critical systems, specifically Front Office Property Management System, Call Accounting, and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.Establish and maintain user procedures and hardware familiarization for all systems.Provide administration services, including contribution to technology capital and operating budgets.Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation.Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.Ensure effective support for other systems, including back office, sales and catering, and human resources applications.Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, virus protection management.Provide 24/7 support for mission-critical systems.Assist with network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance (wired & wireless), and Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.#J-18808-Ljbffr