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**Descripción de la empresa**Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years hasbeen distinguished by a unique corporate culture based on solid values that drive us to improve every day.
Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people.
**Descripción del empleo**- Provide Tier 2 support for facility computer systems, computers and peripherals.
Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance.
Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.- Interface with local management and end users to represent the central IT organization- Solution consulting and project participation- Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management- Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department- Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed- Business consulting with internal departments.
Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer's needs.
**Requisitos**- Strong Technical knowledge of IT client hardware.- Hands on troubleshooting experience.- Able to read and understand technical manuals, procedural/process documentation- Elevated technical knowledge of network and PC hardware- Knowledge of Microsoft Office products, understanding of software distribution systems (MS SCCM)- Ability to work in a diverse, team-oriented, and collaborative environment- Able to serve as business advisor/consultant and as knowledgeable resource for others.- Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business.- Effective interpersonal, written and oral communication skills.- Able to present ideas in a user-friendly language to all levels of the organization.- Ability to gather customer requirements across a broad variety of IT topics.
Not necessarily within the associates technical specialties.- Strong capacity to analyze complex situations and provide solutions- Ability to effectively prioritize and execute tasks in a high pressure environment.- Exceptional customer service orientation.- Ability to work in a team-oriented, collaborative environment**Información adicional**Bosch is constantly expanding their international presence, since for us cultural diversity represents one of our greatest strengths