.Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryThe Business System Analyst will be based in Guadalajara North campus, reporting to the IT Operations Manager.In this role, you'll be in charge of exploring complex business problems to solve them with automated, customized, developed, and standardized systems implementations and solutions, while being in charge of designing details for automated systems and processes to make them more efficient. You'll also be designing the framework and process, troubleshooting technical malfunctions, risk research working with stakeholders and delivering a viable and consistent solution.Responsibilities:Manage and support IT applications and propose new tools for such purposes.Provide physical and technical support from the main elements of the IT services.Develop onboarding, adoption, and training plans.Build out communications templates.Come up with creative approaches to satisfy data/analysis needs.Understand the end user needs to help them use the IT services to the fullest capability.Educate and provide ongoing support whether it be by email, phone, live chat or in-person.Identify growth opportunities and ensure optimum adoption of IT services.Conduct regular reviews and proactively monitor user experience KPI's.Become a trusted advisor and act as an advocate for all users.Develop cadence of tech touches aligned with the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention.The experience we're looking to add to our team:BA/BS or equivalent work experience.Database knowledge (is a Plus).Experience working on complex issues where analysis of situations or data requires in-depth evaluation of multiple factors.Previous experience in similar positions.SQL proficiency.Ability to read, analyze, and interpret the most complex documents.Experience with troubleshooting.What you'll receive for the great work you provide:Competitive Salary.Life & Medical insurance.Christmas Bonus.Food Coupons.Saving Fund.Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities