It Support Engineer

We are looking for you!We need someone who help us providing second level support for End user desktop and IT Site support issues, and assists management team with day-to-day operations of the group.
Receives, assesses, troubleshoots, and escalates support incidents & requests.Principal Responsibilities:a.
Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing End Customer tickets to full resolutionb.
Identify incorrect process flows within the tracking system and influence change as Serve as a front-line interface to usersc.
Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops and printersd.
Possess knowledge on OS installation, configuration and MS office suitee.
Possess basic knowledge on VC setup and troubleshootingf.
Possess basic knowledge on exchange ActiveSync and configuration of emails on iPhone and Androidg.
Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third-party applications for client workstationsh.
Possess working understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.)i.
Communicate highly technical information to both technical and nontechnical employeesj.
Provide outstanding End Customer service and world class support in a large, fast paced, high pressure, corporate environment.
May be asked to conduct training to other technicians or nontechnical employeesk.
Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge basel.
Assists in coordinating with vendors for resolution of user's issueSkills:a.
Skilled in hardware, software and/or operating systems environmentb.
Strong mentoring/Coaching skillsc.
Knowledge of appropriate networks, products and protocolsd.
Troubleshooting skillse.
End Customer Service skillf.
MAC & linux OS knowledge recommended but not mandatory