We need someone who help us providing second level support for End user desktop and IT Site support issues, and assists management team with day-to-day operations of the group. Receives, assesses, troubleshoots, and escalates support incidents & requests.
a. Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing End Customer tickets to full resolution
b. Identify incorrect process flows within the tracking system and influence change as Serve as a front-line interface to users
c. Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers
d. Possess knowledge on OS installation, configuration and MS office suite
e. Possess basic knowledge on VC setup and troubleshooting
f. Possess basic knowledge on exchange ActiveSync and configuration of emails on iPhone and Android
g. Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third-party applications for client workstations
h. Possess working understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.)
i. Communicate highly technical information to both technical and nontechnical employees
j. Provide outstanding End Customer service and world class support in a large, fast paced, high pressure, corporate environment. May be asked to conduct training to other technicians or nontechnical employees
k. Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base
l. Assists in coordinating with vendors for resolution of user's issue
Skills: a. Skilled in hardware, software and/or operating systems environment
c. Knowledge of appropriate networks, products and protocols
e. End Customer Service skill
f. MAC & linux OS knowledge recommended but not mandatory
It support engineer Sueldo: $30,000 MXN - $32,000 MXN Mensual
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Localidad: México-Chihuahua-Chihuahua
Sector: Servicios
Giro: Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)
Tipo de contratación: Tiempo completo
Número de oferta: 18950905
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