It Support Engineer

We need someone who can provide second level support for end user desktop and IT site support issues, and assist the management team with day-to-day operations of the group. The role involves receiving, assessing, troubleshooting, and escalating support incidents and requests.
Responsibilities:Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues, and balance workloads bringing end customer tickets to full resolution.Identify incorrect process flows within the tracking system and influence change.Serve as a front-line interface to users.Possess full understanding of installing, troubleshooting, configuring, and repairing desktops, laptops, and printers.Possess knowledge on OS installation, configuration, and MS Office suite.Possess basic knowledge on VC setup and troubleshooting.Possess basic knowledge on Exchange ActiveSync and configuration of emails on iPhone and Android.Able to diagnose problems and fully support (install, troubleshoot, configure, and repair) a variety of internal and third-party applications for client workstations.Possess working understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.).Communicate highly technical information to both technical and non-technical employees.Provide outstanding end customer service and world-class support in a large, fast-paced, high-pressure corporate environment. May be asked to conduct training for other technicians or non-technical employees.Assist in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base.Assist in coordinating with vendors for resolution of user's issues.Skills:Skilled in hardware, software, and/or operating systems environment.Knowledge of appropriate networks, products, and protocols.End customer service skills.MAC & Linux OS knowledge recommended but not mandatory.Position Information:Sueldo: $35,000 MXN - $45,000 MXN Mensual
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Localidad: México-Jalisco-Guadalajara
Sector: Servicios
Giro: Servicios de Outsourcing, Head Hunter y Consultoría en R.H. (Servicios)
Tipo de contratación: Tiempo completo
Número de oferta: 18950927

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