It Support Engineer

**IT SUPPORT ENGINEER**

**JOB DESCRIPTION**
- Provide first level contact and solutions to customer technical issues.
- Track, route and redirect issues to the right resources Update user data and prepare activity reports
- Update user data and prepare activity reports
- Guide users through the problem resolution process You'll follow up with customers, provide answers and feedback, and take ownership of issues to resolution.
- SCCM Knowledge
- LAPS knowledge

**REQUIREMENTS**
- Bachelor degree in Computer Science or related fields
- 2 years of experience in maquiladora industry
- English 80% or higher
- Knowledge of Power BI (preferable)

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $1.00 - $2.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial