It Support Engineer

Detalles de la oferta

**IT Support Engineer**Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting, and identifying solution to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams**Brief job description**:To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Mac, Linux or similar certification is a plus. If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.**Responsibilities**- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate unresolved issues to appropriate internal teams (e.G. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients**Requirements**:- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role- Hands-on experience with Windows/Linux/Mac OS environments- Good understanding of computer systems, mobile devices and other tech products- Ability to diagnose and troubleshoot basic technical issues- Excellent problem-solving and communication skills- Ability to provide step-by-step technical help, both written and verbal- BS degree in Information Technology, Computer Science or relevant field- Additional certification in Microsoft, Linux, Mac or similar technologies is a plus**Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.****#LI-DC1 #LI-Onsite #LI-PLM****Organization**: Digital Industries**Company**: Siemens Industry Software, S.A. de C.V.**Experience Level**: Experienced Professional**Job Type**: Full-time


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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