.High School diploma or GED equivalent- 2+ Years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)- 2+ years of experience of troubleshooting in a multi-user high availability environment- 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP- 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation- 1+ years IT experience with client, server, and network service deliveryJob summaryAbout OpsTech ITOperations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleResponsibilities include, but are not limited to:- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.- Ensure infrastructure networking and computing systems remain available during production hours.- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.- Manage local technical projects.- Maintain or create policies, procedures, and processes.- Identify root-causes of operational issues and process inefficiencies.- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.Key job responsibilitiesResponsibilities include, but are not limited toTroubleshooting difficult IT problems without SOPsPlanning and coordinating CMs and CM templates.Collaborating with internal teams or vendors to execute projects.Leading continuous improvement efforts.Auditing the quality of work performed and provide constructive feedbackwhen necessary.Automating manual tasks; create/improve small tools that help make teamoperations more efficient.Serving as the first point of escalation.Participating in hiring, training and development of others.Moving up to 49 lbs as well as standing and walking during shifts lasting 12hours.Traveling up to 25% of the time.- Bachelor's degree in Computer science or IT related field