Villahermosa, Mexico | Posted on 19/12/2024
Freelance Opportunity: L2 IT Support Engineer Start Date: January 6, 2025
Engagement Type: Freelance Contract
Are you an IT professional with expertise in providing exceptional technical support? We're looking for an experienced L2 IT Support Engineer to deliver top-notch service and resolve IT issues in a fast-paced, hybrid environment.
Key Responsibilities Provide on-site technical support for Windows and Mac systems.
Troubleshoot and resolve issues for mobile devices, including iPhones, iPads, and Android platforms.
Deliver exceptional customer service with clear, professional communication.
Collaborate with cross-functional teams to ensure seamless operations.
Document troubleshooting steps and processes in detail.
Maintain organization and prioritize tasks effectively in a dynamic environment.
Technical Requirements Minimum 3 years of IT support experience, with at least 2 years in a hybrid Windows and Mac environment.
Proficiency in configuring and troubleshooting mobile devices (iPhone, iPad, Android).
Experience with helpdesk operations and remote support tools.
Strong organizational and documentation skills.
Familiarity with administrative tools and system configuration in both Windows and Mac ecosystems.
RequirementsQualifications Bachelor's degree in IT, Computer Science, or a related field.
English proficiency at B1 level or higher.
Proven attention to detail and ability to adapt to shifting priorities.
Professional demeanor and excellent problem-solving skills.
Why Join Us? Work on meaningful projects with a global team.
Flexible freelance opportunity with competitive daily pay.
Enhance your technical expertise in a collaborative environment.
Ready to bring your IT skills to the next level? Apply today and join us in delivering outstanding IT support in Mexico!
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