.Euronet is looking for a motivated and detail-oriented IT Support Intern to join our IT team. The ideal candidate will have a foundational understanding of IT systems and excellent customer service skills. You will be the first point of contact for IT support requests, providing front-line assistance to troubleshoot and resolve technical issues for our end-users. You will be responsible for managing and coordinating incoming IT support requests, prioritizing issues based on urgency and impact, and ensuring timely resolution. This role is crucial in maintaining efficient IT operations and delivering excellent support to our internal users.Responsibilities:Ticket Management: Receive, log, and prioritize incoming IT support requests via phone, email, and ticketing systems. Ensure all requests are accurately documented and assigned to the appropriate IT team.Dispatch Coordination: Assign tickets to IT technicians or support staff based on expertise, workload, and priority. Track ticket progress and escalate issues as needed to ensure timely resolution.Communication: Serve as the main point of contact between IT staff and end-users. Provide updates on ticket status, manage user expectations, and ensure clear and effective communication throughout the support process.Incident Tracking: Monitor and track IT incidents, service requests, and resolutions. Generate and review reports on ticket status, resolution times, and service performance.Prioritization: Assess the severity and impact of issues to prioritize tickets appropriately. Balance urgent requests with ongoing support tasks to ensure critical issues are addressed promptly.Documentation: Maintain accurate records of support requests, resolutions, and user interactions. Update and maintain knowledge base articles and troubleshooting guides.Collaboration: Work closely with IT technicians, engineers, and other departments to facilitate problem resolution and improve support processes. Provide feedback on common issues and suggest improvements to workflows.Customer Service: Deliver exceptional customer service by addressing user concerns professionally and empathetically. Ensure user satisfaction with IT support services.Minimum Requirements:Education: High School diploma or studying the last semesters of the professional career.Experience: Previous experience in an IT support or customer service role is advantageous. Experience with Jira or similar ticketing systems (e.G., ServiceNow, Zendesk) is a plus.Technical Skills: Basic understanding of IT systems, hardware, and software. Familiarity with common troubleshooting techniques and procedures.Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information to non-technical users clearly and effectively.Organizational Skills: Strong organizational and multitasking abilities. Proven track record of managing priorities and meeting deadlines in a fast-paced environment