**What you will be doing**:- Organize the work of the technical support and operation department; - Interact with heads ofrelated departments in the area of solving technical support problems (initiation, requests for resource allocation); - Interact with customers and clients in the area of technical support; - Monitor the SLA for the execution of requests received within the framework of technical support; - Conduct troubleshooting, eliminating performance issues and crashes; - Ensure the operation of 1st and 2nd support lines, coordinate and interact with the 3rd line on systems included in the platform solution; - Support integration with related systems; - Analyze incidents, develop proposals to reduce the number of incidents, and reduce incident processing time.**What is needed for this**:- Experience in a managerial position; - Knowledge of English at a conversational level; - Knowledge of Russian will be an advantage; - Proficiency in Windowsand Linux administration; - Experience in supporting and accommodating solutions; - Experience interactingwith vendors and support partners- Knowledge of MS SQL, Postgres DBMS, knowledge of network technologies; - Knowledge and experience with AWS- Experience with monitoring systems (Zabbix+Grafana).**We offer**:- Work in a friendly team of professionals, mentoring from leading specialists at the stage of entering the project; - A dynamic and rapidly developing business, resources and the opportunity to create together an outstanding product on the global market of Asia, Latin America, Europe and the CIS; - Practice and development of your competencies, discussion of the individual development plan for each employee; - Hybrid work scheme;- Competitive salary and the ability to scale it depending on the business tasks performed; Tipo de puesto: Tiempo completoSueldo: $50,000.00 - $60,000.00 al mesPregunta(s) de postulación:- ¿Qué idiomas sabes y en qué nível?- ¿De cuánto es tu expectativa salarial? (ingresa el monto bruto)Lugar de trabajo: remoto híbrido en 03940, Ciudad de México, CDMX