**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
**LET'S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we'll always find EMPATHY
**WHAT IS YOUR ROLE**:
You will play a critical role both for our office-based employees and in helping to support our remote
**WHY DO WE WANT YOU**
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
**WHAT WILL YOU DO**:
- Implement IT best practices and align ActionIQs IT infrastructure with current and future business goals
- Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement
- Ensure our NYC office is fully equipped and operational by assessing and purchasing new and replacement hardware and finding innovative solutions to IT challenges
- Optimize our IT programs to provide a positive experience for in-office and remote employees including testing, troubleshooting and adjusting as needed.
- Oversee the IT component of our onboarding and offboarding processes, collaborating closely with the People team
- Evaluate risk, develop and implement network recovery and backup processes, and aid in the performance of disaster recovery exercises
**Requirements**:
**WHAT WE'LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.
**YOU HAVE**
- 5+ years of IT experience, including 1+ year experience as a people manager
- Bachelor degree in Information Systems, Information Security or equivalent work experience
- Google IT support, CompTIA +, CompTIA IT Fundamentals + (ITF+), AWS, or similar certifications are preferred
- Expertise in defining IT scope, workflow and processes
- Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
- Experience in managing both internal VPNs and Networks
- Experience assessing business risk associated with IT systems
- Excellent organizational, communication, and time management skills
- Ability to tactfully communicate and achieve results across team boundaries
- An enthusiasm for driving continuous improvements through leadership, collaboration, and initiative