It Support Specialist

Role Overview The Workplace IT on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently. Job Responsibilities Provides technical support for Infrastructure items and NXP devices within a defined scope (i.E., data centers, telecommunication rooms, telephony, and PCs). Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire). Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software. Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work. Provide a positive customer experience while addressing client issues, concerns, or questions. Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures. Management of local PC fleet/Inventory/CMDB. Technical Skills 3+ years of experience in IT on-site support activities. Understanding of Microsoft 365 services for SharePoint, file sharing, and collaboration. Windows PC experience. MAC experience. Linux experience. Advanced knowledge of: Windows-based computers (Imaging, upgrading, troubleshooting, and repairing). Windows operating system and applications. Authentication services. IT Management Systems (i.E., ServiceNow). General knowledge of: Datacenters and telecommunication infrastructure. Fixed telephony systems. Network infrastructure. Soft Skills Good verbal communication skills to explain technical problems and solutions to non-technical people. Patience, empathy, and understanding of problems and concerns of non-technical clients. Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics. Friendly, cordial, and professional attitude. Notes: The job requires 100% on-site presence during business hours. The job is subject to Company/Area dress code. The job requires flexibility in the workspace assignment (Building and Room within the same site). #J-18808-Ljbffr