**IT Support**:
- Guadalajara, México / Remote
- Full time
- Position 22-00047
- Published 11 months ago
- Tracking and retaining ownership of Incidents and service requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible.
- Contributing to the setting up of operating procedures with other service teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency.
- Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools.
- Taking ownership of the system and service monitoring focusing on implementation and continuous improvement.
- Establish and maintain strong working relationships with other teams and the business.
- Ensure and guarantee the protection of the organization's data.
- Provide maintenance to company-owned IT equipment.
- Document procedures, guidelines, and projects where you are participating.
- Participate in the design and implementation of IT processes, tools, and methodologies to ensure effective and efficient service delivery.
- Communicate and coordinate with IT vendors when required.
**Required Skills**:
- Bachelor's Degree in Computer Science/Information Systems or any other related field
- English language proficiency
- IT Engineer, Support Engineer, SysAdmin, or related experience
- Knowledge of AWS or other cloud services is highly desirable.
- Knowledge of operating systems (Mac OS / UNIX / Windows).
- Have excellent communication skills
- Proficiency in hardware solutions
**Desired Skills**:
- Basic knowledge of Linux, and Windows.
- Basic knowledge in Networking (tunnels, 802.1x, firewalls, Switching, WiFi).
- Administration Knowledge in the Google Suite.
- AWS/GCP Administration (basic).
- Industry-related certifications (ITIL, Network+, A+, CCNA, etc.)
**About Zigatta**: