It Support Specialist

Responsibilities The member of the End User Services team is responsibr handling requests to resolve incidents related to the technical equipment used within the contact centers.Carry out implementation projects corresponding to new software and hardware technologies.Prioritize the level of importance and urgenr the attention of incidents.Establish and maintain strong working relationships with other teams and the business.Excellent communication to lines of business regarding status and updates to action items as Requests / Incidents / Projects.Proactive review of Incident