It Support Specialist

Global automotive company located in Puerto Interior SilaoIt's looking for your experience and talent asPosition: IT Support SpecialistDENSO is a global automotive manufacturing company.
Everything we do is based on our philosophy: "Contributing to a better world by creating joint values with a vision for the future".Profile- Bachelor's degree in IT, Systems or related.- Fluent English.
(required)- 1-3 years of experience in a similar position.- Office 365 (Mandatory Excel Domain)- Strong verbal and written communication skills.- Experience working as an IT help desk technician or in a similar customer support role.- VISA / Passport requiredResponsibilities- Walk customers step-by-step through the problem-solving process- Help with escalating hardware and software issues to the appropriate team to ensure a satisfactory solution has been reached.- Follow up with customers to ensure satisfactory service- Communicate customer feedback to the appropriate internal team membersOur Company offers:- Growth and development.- Benefits above law.- Global company experience.Place to work: Silao, Guanajuato.