.Department Overview:**Responsibilities**:- The member of the End User Services team is responsible for handling requests to resolve incidents related to the technical equipment used within the contact centers.- Carry out implementation projects corresponding to new software and hardware technologies.- Prioritize the level of importance and urgency for the attention of incidents.- Establish and maintain strong working relationships with other teams and the business.- Excellent communication to lines of business regarding status and updates to action items as Requests / Incidents / Projects.- Proactive review of Incident trends to identify opportunities for improvements.Qualifications:- Excellent organizational and analytical skills- Excellent verbal and written communications skills- Bachelor's Degree in Computer Science, Engineering or related, or equivalent experience- 3+ years of related IT/functional experience- Strong IT technical knowledge (Linux, Windows, MacOs)- Strong customer service aptitude and people skills- Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities- Mobile Devices iOS- Exceptional Teamwork spirit- Fluent in Spanish and English- Exceptional Resolution skills- Good knowledge of 5 out of the following:- MS Active Directory- ServiceNow- Five9 Admin/Supervisor- Network/VPN- VDI Technology- JAMFLI-SG1LI-RemoteINDCompany Overview:**ABOUT OPORTUN**Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.Driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.We feel privileged to have been named a "Top Workplace" by the Bay Area News Group for three years running, one of Fast Company's Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending