.At Lavelle we believe in continued learning, visible problem solving and helping our employees grow. We offer a competitive salary and benefits package, including an on-site FREE health clinic, casual attire and/or uniforms, and paid vacation and holidays. Did we mention our aim is to "Stay in business forever and have fun!"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Join our team! Lavelle Industries is seeking an IT Support Specialist to provide support to IT users within Lavelle Industries' facilities in Burlington and Whitewater, WI and Monterrey, Mexico. In this role you will have the opportunity to identify continuous improvement opportunities, process improvements and the creation of standard work practices. Equally important is participating in the upkeep of our Network Systems, working hand in hand with our Network Administrator.Key Responsibilities:Management and execution of the organization's Helpdesk process – responding to the most urgent and important requests first, while responding to all requests within a timely mannerAppropriately and effectively communicate with internal and external customers – written and oralIdentify Helpdesk trends and propose/implement solutions to reduce Helpdesk recurring issues – including standard work development, investigation to determine and eliminate root cause issues and project planningActively work to remove obstacles by managing the technical resources available internallyDaily support of backups, Windows updates, and day-to-day security upkeep as well as responding to issues as they ariseManage consignment inventories to meet customer expectations and overall company goalsMake recommendations regarding the purchase of equipment as requiredWork on projects with the Network Administrator in order to sustain the health of the network and assist in implementing upgrades and improvements Keep up with technological trends and advancesExperience:The successful candidate will have a blend of education and experience for this position:High School Diploma required; Associates or Bachelor's Degree in an IT or related field preferred, but not required or equivalent experience A demonstrated desire to learn and stay current with recent trends and technologySoftware: experience with installation, support and troubleshooting of Windows Servers, Microsoft Office Suite, Active DirectoryHardware: experience with PC workstations, servers and laptops
