It Support Specialist (Home Office)

**Descripción y detalle de las actividades**- Provide IT support to internal Masimo employees to fulfil requests and troubleshoot issues with desktop computers, laptops, printers, mobile devices, and peripheral devices. Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android- Provide recommendations for improving Helpdesk processes- Escalate any major or unresolved IT issues to IT management- Assist with implementation of policies and processes for company compliance with federal regulations- Understands all security policies associated within the network infrastructure:- Software installation and basic network troubleshooting- Imaging computers and desktop/laptop setup- Document resolution and follow up with trouble tickets- Help purchase and manage hardware and software inventory- Assist other IT team members with project tasks and testing- Maintain computer equipment connected to the network- Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials- Included in on-call rotation**Experiência y requisitos**- Truncated career English 80% mandatory- Strong knowledge of end-user computer hardware and software configurations- Knowledge of networking protocols and services including, but not limited to, ethernet, Wi-Fi, mobile networks. Technical aptitude to learn, follow, and create instructions**Organización**- Masimo**Giro**- Maquiladora (Export.)**Actividad principal**- Ensamble de sensores para oximetros (productos médicos).**Número de empleados**- 4350**Número de vacantes** 6**Área** Informática Sistemas**Contrato** Permanente**Turno** Mixto**Jornada** Tiempo Completo**Horario** MAT ROTATIVO 1 Dom-Mie/Dom-Mar**Estudios** Carrera Trunca**Inglés **Hablado: 80%, Escrito: 80%**Sexo** Indistinto