*Es posición remota, pero necesario radicar en Guadalajara.Negociable sueldo.Necesario inglès conversacional y escrito.Job Summary: Amtech is currently seeking an IT Support Specialist. The primary focus of the Support Specialist is to provide general network and computer administration/support to Amtech customers. A key component of this role is being responsive and providing consistent quality customer service. This will include but is not limited to immediate analysis of customer problems; implementation of corrective actions to restore function and development and implementation of preventative actions to avoid recurrence; act as the single point-of-contact for problem escalation and resolution for external customers; record and potentially escalate all incidents while maintaining accountability and ownership until issue is resolved; create documentation that will serve as a reference for troubleshooting issues for other analysts in the future, and perform customer follow-up to verify final resolution and determine satisfaction level. Participate in developing the Knowledge Base by contributing articles related to troubleshooting tips and techniques and be willing to work with others to assist in these efforts.**Responsibilities**:- Help Desk Support hours of operation 8:30am-5:30pm- Hardware Configuration: Build and/or configure new hardware including Windows-based PCs, Android and IOS mobile devices.- Office365 Administration desirable but not necessary.- Experience with Windows Server administration desirable but not necessary.- Vmware/Hyper virtualization technologies administration desirable but not necessary.- SQL experience desirable but not necessary.- MSP or Call Center experience is desirable but not necessary.Education and Certifications:- Minimum A+ or N+ or equivalent certificates or work experience (MS Networking Essentials, MS Desktop Certification - MCDST)- A Bachelor's degree in IT or related field with a minimum of three years of experience. A higher number of years of experience may be substituted for a college degree. Technical Degree or relevant certifications are a plusTipo de puesto: Tiempo completoSalario: $20,000.00 - $30,000.00 al mesHorario:- Turno de 8 horasPregunta(s) de postulación:- Radicas en Guadalajara?- Qué nível de inglés dominas?Lugar de trabajo: Empleo remoto