**IT Support Specialist (Unified Communications)**:**About the Role**End of section:We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace.
We're always looking for ways to improve our products and ourselves.
If this is you, we'd love to talk.
**What You Will Do**:- Respond to customer queries (3rd line) in a timely and accurate way- Follow up with customers to ensure their technical issues are resolved- Monitoring of the Service Desk queue for the team- Share feature requests and effective workarounds with team members- initiatives to drive changes in relation to service levels- Identifying improvement areas and share with the team- Establishing good relationships with business users in all levels and within the Essity IT community- Participate in Global Projects- Provide support for supporting voice infrastructure ( Audiocodes )- Provide support for 3 rd line Contact Center (Anywhere 365)**Who You Are**:- Proven success in contributing to a multi geographic team-oriented environment- Proven ability to work creatively and analytically in a problem-solving environment- Experience within managing Real Time communications in Microsoft Teams and supporting infrastructure- Self-driven- Experience in troubleshooting- Multi-tasking abilities- Patience when handling tough cases- Fluent in English and Spanish**What We Can Offer You**:At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards**[More About (location)]**:- this section is optional.
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**Together, we are improving lives, every day.
**:Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place.
With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
**Application End Date**: