Bravada, a woman-owned technology services company, prioritizes superior customer service, offering a positive work environment, training, and advancement opportunities. Join our passionate team dedicated to helping businesses thrive
**Qualifications**:
- 1 year of Desktop/Network Support experience
- Certified in Network+, A+, or similar certifications and education
- Experience with Ticketing Systems such as CW (PSA)
- Experience with Remote Access tools such as CW
- Customer support experience
- Be able to identify Incident, Task and request tickets for a better ticket handling
- English 95%+ (Speak, Read, Write) Fluent English
- Strong technical and analytical skills.
- Excellent time management and customer service skills.
- Ability to work well in a team environment and maintain a high standard of professional conduct.
- An excellent customer service manner is required together with the ability to handle challenging support situations with a calm and methodical approach.
Responsibilities and duties
- **Ticket Management**: Escalate complex issues to senior technicians; prioritize and manage tickets, including triage and routing.
- **User & System Administration**: Handle basic IT queries (password resets, software installs, account unlocks); administer Active Directory and Office 365; assist with MFA troubleshooting and re-enrollment.
- **Office 365 & File Management**: Resolve Office 365 issues; perform tasks like mapping drives, file recovery, and malware scans.
- **Client Interaction & Communication**: Act as a point of contact for clients, providing timely communication and managing expectations; document interactions and resolutions.
- **Collaboration & Best Practices**: Work closely with other IT groups and team members; assist in creating and maintaining dispatch policies and procedures; implement best practices.
- **Record Keeping & Documentation**: Maintain accurate records of service activities; document actions, alterations, and procedures.
- **Industry Knowledge**: Stay updated on IT support and dispatch operation trends and technologies.
Physical Requirements:
- This is an onsite position; remote or work-from-home options are not available.
- Schedule: Monday to Saturday, 9 AM - 6 PM (8 hours per day).
- Requires sitting at a desk in front of computer screens for the duration of the workday.
Benefits & Perks
- Seguridad Social (IMSS), INFONAVIT, FONACOT.
- Aguinaldo (15 days), Incapacitacion, Prima Vacacional (25% of total vacation days).
- Paid Overtime
- Seventh day Off Paid
- Paid twelve Days Vacation after completing 1 year with the Company.
- Unlimited Coffee & Tea Program.
- Monthly Employee's Birthday Recognition Parties.
- Annual Christmas Party Program (Posada), and more!
Contact Information
Pay: $18,500.00 per month
Work Location: In person
Expected Start Date: 03/06/2024
