IT System Support- Mexico page is loaded IT System Support- Mexico Apply locations Remote - Mexico time type Full time posted on Posted 3 Days Ago job requisition id R2024793 The System Support Specialist – Mexico position is a Cybersecurity/Operations focused role within Kimball Electronics Shared Services (KESS) that reports to the Sr Manager of Operations. This is a global position that will be responsible for and correcting or escalating automated alerts and reported IT/Cybersecurity incidents while also providing identity and access management support, and day to day operations initiatives to Shared Services and Global Business Unit ITstaff. We value our environment of mutual trust, personal integrity, cooperation, sense of family and good humor. We cultivate a style of empowerment, individual initiative and teamwork. We believe that candidates will enjoy our flexibility in maintaining a strong work-life balance.
This position is located in Reynosa, Mexico. We are looking for someone to work 2nd shift from 2pm-11pm CST. To be successful, the candidate must possess:
a positive attitude, excellent communication skills, ability to handle multiple priorities and effectively transform business needs into technical solutions. a degree from an accredited university or college or have at least 2 years overall work experience in a Desktop or Cybersecurity role The preferred candidate will have experience or qualifications with the following:
Windows, Active Directory, Azure Active Directory and LDAP Experience configuring Multi-factor Authentication and Single-sign-on Microsoft Azure and Microsoft Identity Management and associated components Information Security, Network Systems, and/or Unix/Linux experience considered a plus. Administrative and troubleshooting skills, knowledgeable about architecture, engineering and design principles. Special consideration given to candidates possessing information security certifications and project management experience. Key Performance Objectives: Short Term (0-6 months): Learn KEI Guiding Principles, philosophies, and cultural attributes. Develop technical relationships with key IT contacts. Build and maintain business relationships with Business Unit contacts. Learn key troubleshooting and procedures from KESC/SOC personnel Understand our KEI incident response plans and processes to address potential threats. Learn KEI standards, procedures, and processes to uncover, resist and recover from security incidents in alignment with enterprise ISMS. Develop skills to document all reported and monitored issues into our knowledge base systems. Training involving Level 2 operations, monitoring, and dispatch support for enterprise computing infrastructure and network. Develop skills for access management requests and user onboarding/offboarding administration Learn and Develop skills to provide Triaging to Cybersecurity related events and incidents Assist SOC team in Triage remediations efforts and provides guidance. Learn remediation strategies to address vulnerabilities and reduce attack surface and overall cyber risk. Supports compliance and risk management activities according to our ISMS. Participate in incident response support, Including communication and assistance alongside escalated KEI IT Support. Participates in IT Projects and Meetings Mid to Long Term (6 + months): Provide Level 2 operations, monitoring & dispatch support for enterprise computing infrastructure and network. Document all reported or monitored problems and resolutions in knowledge management system Escalate problems to other Level 2 or Level 3 IT support functions when unable to resolve within KESC Monitor, accept and transfer open work requests or support issues between the other regional IT teams Triage SOC related events, incidents and provide support to SOC analyst Follow up with Level 1 support on status of problem and ensure satisfaction with resolution Recognize issue trends and facilitate corrective and preventative analysis Observes network and security events and uses discretionary authority for cybersecurity incident event reporting and escalation. Processes emergency inactivation of User ID accounts in support of employee separation notifications. Collects intrusion artifacts (e.g., source code, malware, trojans) and uses discovered data to assist with mitigation of potential cyber incidents within the enterprise. Assists with coordinating cyber incident response functions. Monitors external data sources (e.g., cyber defense vendor sites, Computer Emergency Response Teams, Security Focus) to maintain currency of cyber threat conditions and communicating which security issues may have an impact on the enterprise. Performs cyber defense trend analysis and reporting. Receive and analyze network alerts from various sources within the enterprise and determine possible causes of such alerts. Write and publish initial incident reports and escalate reports to higher constituencies. Assists developing and implementing cyber defense techniques, guidance, and reports on incident findings to appropriate constituencies. Fulfills access management requests and administration, including onboarding access support, position transfers, offboarding Provides technical support for access reviews of individuals and IT resources Assist in after hours on call support Participate in Special IT projects and meetings Kimball Electronics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.
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