It Systems Analyst Level 2 - Remote

**Cápita Works** was founded in 2020, amid a global pandemic, to provide people with remote jobs to work from home and offer small and medium-sized companies in the US access to the best remote talent in Mexico.We are still striving to find the best talent in Mexico, individuals who are eager to be part of an innovative environment and **work remotely** for small or medium-sized companies in the US that are always looking to grow and develop.We are seeking a top-notch **IT Systems Analyst II**, eager to excel in the IT and cybersecurity industry, to work for one of our clients based in San Diego, CA**Responsibilities**:- Dispatch & Ticket Management**Technical Operations**- Tech support- Client roadmaps- One Time Assessments (OTA)- Operate and maintain IT technical tools and services- Client documentation**Schedule: Monday to Friday (40-hour week).
****Requirements**:- Advanced English (verbal and written).- At least 2 years of experience in a similar role.- Strong customer service skills.- Strong communication skills.- Experience with a variety of ticketing systems and remote monitoring tools such as Autotask, Datto RMM, etc.- Analytical, organized and detail-oriented.
**Preferred, but required**:- Experience with security solutions such as Rapid7, Nessus or other open source security tools.- Experience working for a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP).
**We offer**:- Remote work (within Mexico).- Highly competitive compensation package.- Above the law benefits.Tipo de puesto: Tiempo completoHorario:- Turno de 8 horasIdioma:- Inglés avanzado (Obligatorio)Lugar de trabajo: Remote