.OverviewMedallia is the pioneer and market leader in Experience Management.
Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.We are more than a software company.
We want to be known as a company that does the right thing, no matter the challenge or controversy.
We are committed to creating a culture that values every person and every experience.
Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day.
The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters.
Talent is Everywhere.
All Belong Here.At Medallia, we hire the whole person.Our IT CultureWe don't expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community.
We build strong relationships with team members around the globe.
Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.We love technology and we are always after the latest technologies to learn and share with our team.
We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools.
We've got a culture focused on smarts, kindness, continual learning, and feedback.IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.As a Junior IT Systems Engineer at Medallia, you will focus on supporting and optimizing collaboration tools such as Google Workspace, Slack, and Zoom.
You will serve as the first escalation point after the helpdesk, ensuring seamless integration, functionality, and a positive employee experience.
You will also maintain operational meeting rooms and assist the network team with on-site requirements.ResponsibilitiesSupport helpdesk escalations related to collaboration tools (Google Workspace, Slack, Zoom, etc.
).Collaborate with on-site users to resolve technical issues and maintain meeting room functionality.Ensure secure and efficient use of collaboration platforms through automation and integration.Troubleshoot and optimize tool performance to enhance the employee experience.Work onsite in our local office in a hybrid capacity.QualificationsMinimum QualificationsBachelor's degree in IT, Computer Science, or equivalent practical experience.2+ years of experience managing collaboration tools in enterprise environments including:Knowledge of Microsoft O365, MS Teams, and identity management solutions like Okta.Knowledge of Google Workspace administration and optimization.Understanding of security best practices for collaboration tools