.**IT Systems Specialist****Summary**Wikimedia Foundation is seeking an IT Systems Specialist to co-lead our efforts in developing, integrating and managing our enterprise systems. You will play a key role in the hands-on integration and automation of these systems, while maintaining optimization and efficacy of current systems. Your goal will be to improve service and support workflows by leveraging data from our systems & current state analysis, reporting and ticket trends. You will co-lead in the process improvements of key workflows (onboarding/offboarding, equipment deployment, etc.).**You are responsible for**:- Leading efforts in implementing, supporting and enhancing internal specialized systems and processes such as OnBoarding/OffBoarding workflows- Assist in Administration, management and optimization of our ERP systems (Zendesk, Okta, Google Workspace)- Working closely with the Sr. Systems' Administrator to effectively roll out new tools and updated operational processes- Performing research and implementing technical solutions for internal systems and ensuring compliance with Foundation objectives.- Implement reporting tools to provide health and relevance of internal systems work flows- Plan and perform change management and adoption of new workflows impacted by the enhancement of enterprise architecture- Engage with external vendors in order to scope and perform discovery of new tools and services- Cross-departmental collaborations to build effective and efficient workflows- Maintaining documentation of our portfolio of systems and support services (including visual maps)- Providing Tier 3 technical assistance to Wikimedia Foundation staff globally- Supporting Windows, Ubuntu Linux, and macOS operating systems**Skills and Experience**:- Experience with a hybrid environment that is undergoing rapid growth, evolving our current infrastructure to an Enterprise environment to support Business Operations worldwide- Ability to perform and improve support workflows from beginning to end, ensuring proper report out is adhered to with a bias towards designing systems automation.- Experience with the administration, integration and automation of the following tools and technologies: Google Workspace, OKTA, JumpCloud, JAMF, LDAP, Oomnitza, Zendesk, SaaS- Experience with reporting analysis & documentation, including interpreting written information to draw connections and making recommendations- Ability to communicate technical concepts clearly and effectively, both written and orally with non-technical partners- Experience with vendor management and contract services- Service-oriented approach: able to anticipate, understand and meet the needs of professionals.- Be comfortable in a highly collaborative, communicative and consensus-oriented environment and proven ability to work well on a team, take instruction, and learn from mistakes.- Familiarity and desire to work with languages to enable automation (e.G