Company DescriptionBSH Founded in Germany in 1967 as a joint venture of Robert Bosch GmbH (Stuttgart) and Siemens AG (Munich), BSH has been 100% owned by the Bosch Group since January 2015.We have grown enormously in our over 50-year history. From our roots as a German exporter, we've evolved to become one of the world's leading home appliance manufacturers with around 40 factories worldwide. Our product portfolio ranges from large home appliances - such as cooktops, ovens, extractor hoods, dishwashers, washers, dryers, fridges, and freezers - to small home appliances, such as vacuum cleaners, espresso machines as well as small kitchen appliances**Job Description**:**As IT Systems Specialist Senior**:- Prioritizing, documenting and resolving tickets in a timely manner with proper communication to all involved.- Remote desktop support using DameWare, VNC and Windows Remote Assistance- Responding to and troubleshooting hardware and software issues- Support of Windows operating systems, including Windows 10- Root cause analysis of High Priority Incidents- Provide operational support of server rooms and equipment- Support cabling infrastructure- Administrative support of local server based products- Participate in factory projects with IT involved and local IT projects- Supports IT infrastructure and operations in tailoring the infrastructure services to the local needs of e.G. a whole location, production line or building- Inventory of IT hardware, software and systems- Ensures planning and purchasing of user and factory devices**Qualifications**:- Bachelor in computational engineering or related- Knowledge of MS Windows and MS Office administration- Knows how to install and configure IT hardware and software- Good written and verbal communication skills with the ability to teach and train associates in all aspects of operations.- Organization and interpersonal skills to work efficiently with various user groups- Professional experience from 3 to 5 years- English-Spanish - bilingualAdditional InformationEspañol:**Conoce más sobre cómo trabajamos en Bosch y las nuevas vacantes en nuestras redes sociales**:- Facebook: Bosch Talento México- Instagram: Bosch Campus México- LinkedIn: Bosch México- Tiktok: Bosch Talento MéxicoTodas nuestras vacantes son elegibles para recibir apoyo económico de reubicación (en caso de que se necesite) con base en la política interna de movilidad 0085.Inglés:**Get to know more about how we work at Bosch and our new open positions on our social networks**:- Facebook: Bosch Talento México- Instagram: Bosch Campus México- LinkedIn: Bosch México- Tiktok: Bosch Talento MéxicoAll of our vacancies are eligible for relocation financial support* based on internal mobility policy 0085.