It Technician

Job DescriptionPrimary Function of Position:The IT Support Technician I is, on a day-to-day basis, responsible for first line user support for all IT related issues, problems, and training. The IT Support Specialist I is also responsible for creating, and dispatching Work Orders to Tier II and Tier III specialists using our help desk utility. Successful candidate will be able to cross train with our Tier II and III IT Support Specialists to learn additional skills and applications.Roles & Responsibilities:Handle first level calls from corporate ISI employeesCreate and/or Dispatch work orders from the help desk application or phone calls from usersEscalate more complex issues to Tier II and Tier III specialistsAdminister user accounts in Active Directory, and all other applications as needed.Prepare New Hire equipment and loginsPerform inventory and audit compliance for specific controls (software and hardware)Research and other projectsSupport Production lines issues, including but not limited to: Windows, Zebras, bartender, etc.Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.#J-18808-Ljbffr