It Technician

IT SERVICE DESK AGENT POSITIONThis is a non:Exempt positionHours:Multiple shifts availableSome OT expected for this position- Active Directory Administration- Configuration and distribution of corporate mobile devices- Importante empresa Exchange Server support and administration- Troubleshooting Importante empresa VPN clients- Facilitating Citrix connectivity- Remediating Symantec Endpoint Protection- Dameware remote connection/utilization- Altiris Deployment server utilization- Asset management skills- Internet Explorer and various browser(s) support- Installation/configuration of various Adobe products- Account migrations (within and cross:Domain)- Printer/driver troubleshooting and installation- ServiceNow utilization- Importante empresa WebEx service support- Box user administrationAdditional responsibilities may include:- Documentation (reco rds) management- Knowledge base utilization- Customer scheduling/follow:Ups- End user incident/request escalations- Multi:Team interaction and/or technical roundtable participation- Application support**NOTE** The primary role of the IT Service Desk Agent is to restore service, NOT root cause analysis.**NOTE** Pay Increases will be accessed for attendance and performance on 3:6 months basis.**Fixed Schedule:9:30am a 9:00pm thursday to sunday; 6:30am to 6:30pm thursday to sunday OR10:00am to 9:00pm Wednesday to Saturday.Strong technical skills, customer service background, excellent communication skills, and the ability to multitask.