It Technician Level 2

**Job responsibilities**:- Person responsible for working on all tickets Level 2, Level 1 and if necessary, Level 0 assigned to them. If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution.- New Hire ticket resolution, Separations, and transfer tickets.- Responsible for guidance and support for Level 1 and Level 1 Jr technicians.- Active Directory and Exchange Server experience.- High priority printer configurations.- Basic Network Support and troubleshooting.- Mission Statement_To solve an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible experience for our users.**Job profile**:- Conversational English- Knowledge of basic Networking- Experience in Helpdesk IT Contact Call center.- Service now knowledge or any other ticket handling system.- Active Directory and Exchange knowledge.- Asset Management- Remote Desktop Software- BitLocker- 1 year of experienceTipo de puesto: Tiempo completoSalario: $850.00 al díaBeneficios:- Caja de ahorro- Opción a contrato indefinido- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Servicio de comedor- Vacaciones adicionales o permisos con goce de sueldoTipo de jornada:- Diurno