We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.RISE with SAP brings together the solutions and services our customers need for a true business transformation. RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers' cloud transformation.What you`ll do:As an Enhanced Operations Service Specialist, you are responsible for:Ensuring Day to Day quality service delivery and achieving various ambitious service KPI and SLA's.Participate in Major incident handling and troubleshoot service request failures.Quick responses during escalations and driving initiatives to improve operation and stability.Root Cause analysis for Service requests failures/outages and performance issues.Coordinate and orchestrate the work between various teams.Bring in Continuous Improvement Initiatives to address customer pain points.Streamline standard operating procedures by focusing on automation enhancements.Proactive Operation services for the customer.Skills and CompetenciesHands-on experience in areas like Basis, System Performance Management, and SAP Project Management.Practical knowledge with SAP technologies like SAP NetWeaver and SAP HANA.Experience with Managed/Hosting services or SAP Private Cloud Operations.Application Security and disaster recovery strategies.Experience in Problem Management and Root cause analysis methodologies.Education and qualifications8+ years of related professional experience.Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management.Professional Certification of SAP BASIS, Business Object, and exposure to Project Management tasks.Cloud knowledge (e.G., experience of working in Public Cloud Domains).Good analytical and solution-oriented thinking.Very good communication and networking skills.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity.Requisition ID: 401361 | Work Area: Information Technology | Career Status: Professional | Employment Type: Regular Full Time.#J-18808-Ljbffr