**IT Virtual Client Service Manager****Location**: Mexico, CDMX, Queretaro or Guanajuato**Department**: Siemens Energy Information Technology**Mode of Employment**: Permanent**LET'S TALK ABOUT YOU****Description**:**Your profile**- College diploma or university degree in the field of computer science and/or five years equivalent work experience- 10+ years of proven experience in Virtual workplace (Citrix, VMware, MS HyperV, Oracle, etc.)- Certification in ITIL, Foundation, preferred, "Operational Support and Analysis"- ITIL experience and certification preferred- Experience with Microsoft Windows- Experience with Microsoft Azure- Experience with configuration and maintenance of Microsoft Virtual Workplace environment- Experience with Microsoft InTune- Passion for Customer Service- Custodian mentality, high attention to detail, and highly self-motivated and self-driven- Strong communication, and organizational skills- Solid relationship management and performance management skills- Proven analytical and problem-solving abilities- Ability to effectively prioritize and execute tasks in a high-pressure environment- Excellent written, oral, and interpersonal English communication skills- Exceptional interpersonal skills, with a focus on listening and questioning skills- Ability to present ideas in business-friendly and user-friendly language- Team-oriented and skilled in working within a collaborative environment**Your responsibilities**- Work with Windows global team on Virtual client hosting environment and strategy- Develop support plans and documents for support teams for Virtual Clients- Resolve issues and escalations with Virtual environment back-end and end-point issues- Work with other Workplace / Windows teams on action plans- Work with Cybersecurity to ensure all services are approved- Work with IT Service Providers on new changes and demands to virtual client service- Key Processes Supported: MS Windows, MS Azure, MS InTune- Work Conditions:- 40-hour on-site work week with on-call availability, when needed- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components**Your opportunities for personal growth**- Be part of an international, multicultural and diverse team- Work independently- Work creatively**LET'S TALK ABOUT US**"Let's make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.**MORE INSIGHTS**Be Energized. Be you.Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.LI-AL1
