**_Responsibilities:- **- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.Incident Management:- Resolve most technical incidents independently within your technical area.- Work with team members to resolve more complex or cross-technology incidents.Escalation Management:- identify potential escalations and alert management proactively.Problem Management:- Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.Change Management/Implementation:- Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.Patch and Security Management:- Proactively monitor the environment for patch compliance.Configuration Management:- Ensure Configuration Management Database (CMDB) entries are complete and accurate.- Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.Quality:- Provide continual improvement recommendations/direction- setting advice within work team.Project Management:- Participate in customer and internal projects, including transformation.- Lead projects from own responsibility area.Customer Relationship Management:- Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters.Teamwork:- Work as part of a team, which may be virtual, global, and/or multi-functional.- Seen as a resource to the team within area of technical responsibility.**_Education and Experience Required:- **- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.- May hold entry-level or intermediate-level certification(s) in work field.- Typically 2-5 years of relevant experience.**_Knowledge and Skills:- **Typical skills include:- Understanding of technology in direct responsibility (developing).- General understanding of related technologies.- Customer Service General Project Management (developing).- Customer/Vendor Management (developing).- Business Analysis (developing).- General Financial Management.
