.**A bit about Intersog**Intersog® is a Chicago-based provider of software engineering, custom development and IT consulting solutions. We help companies address IT talent by building dedicated software development teams either locally in the USA / Canada / Mexico or in our R&D centers in Ukraine.**A bit about the Client / position**Their core values are Passion, Partnership and Innovaton. Every day their team of highly qualified engineers and administrators work hard to empower clients to transform and grow their companies. The role of the* ITSM Administrator* is to configure, implement, and sustain support of multiple IT Management instances. They will provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps.**You'll be responsible for**:- The support of ServiceNow version upgrades including but not limited to review of release notes, client coordination, QA testing, and creation of stories/test plans.- Implementation of custom reporting, including end user interviews and requirement gathering- Working knowledge of integration components (SSO, LDAP, etc.).- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.- Developing required documentation such as workshop agenda, presentations, gap analysis reports,process flow diagrams, roles/responsibilities- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks.- Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities- Routine system administration including manage user accounts, manage support group changes(additions, changes, adding/removing members), provide users with access/roles within the system.- Add new, improve overall navigation of system that launch reports, lists of data, or dashboards- Fix and/or report defects when they arise- Monitor overall system performance using system performance and diagnostic tools and dashboards- Open Incident and Change Requests (e.G. submit bug/fix Incidents; submit instance clone/upgraderequests).- Update Set Promotion and error handling- May perform other duties as assigned.**Required Skills/Experience**- Proven experience as a key technical resource leading the implementation, integration and configuration of IT Managment Platform solutions (preferred ServiceNow)- Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred ServiceNow)- Strong understanding of IT Service Management (ITSM) and the ITIL best practice frameworkdeployment