Itsm Governance, Compliance And Analytics Intern

As a team member of the IT Service Management (ITSM) Governance, Compliance and Analytics team you will have the opportunity to develop reporting and data analytics skills to support the IT Risk Management and compliance organization to foster IT service delivery quality and IT compliance with established policies and standards. You will have the opportunity to engage with multiple organizations and executives, and collaborate with a high-performance team including Power BI, ITSM and Compliance experts. Other team areas to explore and develop are focused on project management, process documentation, executive communication, ITIL framework and ITIL compliance.- Collect, analyze, and interpret data related to IT service management governance and compliance activities.- Develop and maintain dashboards and reports to track key performance indicators (KPIs) and metrics related to governance and compliance.- Utilize data visualization tools like Power Bi and ThoughtSpot to present complex data in a clear and actionable format for stakeholders.- Assist in identifying patterns, anomalies, and trends in data to support proactive risk management and compliance monitoring.- Document findings, recommendations, and action plans resulting from data analytics projects.- Support project management activities, including defining project scope, creating project plans, and tracking project milestones and deliverables.- Assist in preparing executive-level communications, including presentations, reports, and briefings, to communicate key findings and recommendations.