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Job Details: Country: Mexico
State / Region / Province: Mexico
Work Location: Domain
Delivery: Interest Group
Infy Mexico Skills: Process | IT User Management | Incident and Request ManagementProcess | Service Management | ITILTechnology | Database | SybaseTechnology | Debugging | Debugging ToolsTechnology | Infrastructure - Batch Scheduler | AutosysTechnology | Java | Core JavaTechnology | OpenSystem | Python - OpenSystemTechnology | Oracle eBS Technical | Unix ScriptingCompany: Requisition ID: 126572BR
Job Description:
Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still. We will inspire you to build what's next and navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization, upheld by our people.
Your Role:
As a Technology Lead, you will work on the maintenance and support of critical applications for leading Global Financial Services.
Required: Minimum 7+ years of experience in Applications Support in Java with excellent debugging skills.Knowledge of ITIL processes - Incident Management & Problem Management.Excellent communication and analytical skills.Preferred (Any): Experience in Sybase/DB2/RDBMS.Experience in Unix and shell scripting.Experience with job scheduler (e.g., Autosys), Ticketing tool/Jira.Experience with GitLab and IDE is a plus.Role Description: Work actively with team members to analyze and resolve application issues.Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items).User Ticket management (Backlog review, User interface, and manual prioritization).Support BCP (Business Continuity Planning), Migration, Holiday activities.Automate manual tasks and improve efficiency.Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.Improve application stability by observing patterns, recurring alerts, or issues and provide solutions for permanent fixes.Personal Qualities: High analytical skills.A high degree of initiative and flexibility.High customer orientation.High quality awareness.Excellent verbal and written communication skills.About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do this by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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