.Location: Cuautitlán Izcalli, State of Mexico, MexicoJob Type: Full-timeJob DescriptionResponsibilities:Ensure successful on-boarding of new customers by coordinating with operations, planning, sales and other teams on warehousing, project preparation, and delivering project manual, providing guidance to customers during the process.Assist sales team to develop standard operating procedure for customer operations, conduct trial run, and continuously optimize the SOP aiming at smooth operations.Drive standardization of managing third-party service providers.
Evaluate the performance of existing vendors and assess new vendors, and monitor the Service Level Agreement compliance and other contractual covenants and obligations.
Be responsible for the customer satisfaction of assigned accounts.
Responsible for cross-border air and ocean shipping and delivery of orders in the United States, including international freight arrangements, production of customs declaration documents, customs clearance coordination.Communicate with overseas sales, operations and other functional departments to grasp the delivery situation as a whole, deal with various problems in the transportation process, deal with abnormal shipments, and update the shipping status in a timely manner.Establish, maintain, and deepen the cooperative relations with the shipping and forwarding companies.Responsible for integrating and optimizing cross-border air and ocean shipping and delivery resources, continuously reducing costs, optimizing operational efficiency, and improving profitability.
Organize the internal operation process, manage and coordinate cross-border related to supply chain solution, operation, and service modules.Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance.Assist Account Receivable in billing process by streamlining and recommending ongoing improvements to current billing process.
Problem identification, analysis and resolution; track billing status, including but not limited to check invoice notifications, account receivable, as well as requested billing adjustments.Qualifications:Bachelor's Degree or higher.More than 1 year of relevant work experience in supply chain/e-commerce industry.Bilingual in Spanish and Chinese.Team management experience.Proficient in Microsoft Office Suite.Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility.Ability to work in a fast-paced environment with multiple priorities and tight deadlines.Preferred Qualifications:Coding/data analysis/CRM system related experience.About JD.ComJD.Com is China's largest online retailer and its biggest overall retailer, as well as the country's biggest Internet company by revenue.
JD