This is the job description: What you will do:
The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results.
The HR Advisor will collaborate with HRBP's, Tier 2 and COE's providing HR Services support.
The Responsibilities are:
End-to-end Ownership of employees inquires (wired and non-wired) and people leaders, either by phone support or cases.Participate on the creation of knowledge articles to enhance knowledge base.Specialized in Standard and non-standard HR policies practices.Onboarding and offboarding support.Process transactions in our HR system (Workday, SNOW ), to ensure data accuracy and provide support to employees and former employees.Provide specialized administrative support to HR Responsible, Managers and Vendors.Reporting and auditing Data Management.Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.Ensure execution under the Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.Analyst may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support).Support employees on enrollment to different Paysilps tools and payroll systems like: ADP /Meta4/Workday.Perform overpayment calculations, military or jury duty and any other calculation needed to perform the functions.What we look for: (REQUIREMENTS) Fluency in English and Portuguese (Advanced Level)Oral and written communication skills.Bachelor's degree in HR, Finance, Business, or related field required.Excel skills. (Pivot tables, macros, etc.) (Desirable).High Customer Service orientation.Excellent organizational skills and ability to track and follow up.Soft Skills / Communication: Analytical thinking skillsAttention to details.Manage multiple priorities simultaneously.Excellent planning, organization, and time management skills.Ability to understand and successfully develop partnerships with customers and peers.Job experience Desirable working experience in a HR Service Centers, HR operations or Payroll areas.Experience in Human Capital Management systems (Workday, Service Now, Oracle).