A Journey Ambassador, serves as a key point of contact for Guests and the entire operations team.
**What will I be doing?
**
A JA coordinates with the Front Office and Food & Beverage Team to make sure the arrival experience runs smoothly.
- Assists guests during peak check-in and check-out time to minimize queueing time.
- Does walkthroughs, to monitor guest satisfaction levels and identify opportunity areas.
- Attends briefings to update Trip Advisor and SALT information
- Monitors and replies to guest to different platforms such as TripAdvisor
- Is in constant contact with guests and in charge of solving issues that may occur.
**What are we looking for?
**
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in Concierge in a hotel environment
**What will it be like to work for Hilton?
**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!