AstraZeneca is one of the world's most exciting bio-pharmaceutical companies. From scientists to sales, lab techs to legal, we're on a mission to turn ideas into life-changing medicines that improve patients' lives and benefit society. We are active in over 100 countries and we employ over 59,000 people. We are an innovation-driven biopharmaceutical with over 60 years of experience.**AZ Global Technology Center Guadalajara**The AstraZeneca GITC in GDL, is a vibrant, high-energy facility, fully equipped to support our business with 490 IT professionals. We continuously improve our IT environment by innovating for competitive advantage. We are fully committed to redefine and provide support to enterprise-wide IT solution platforms, infrastructure and services.We have a great opportunity for **Jr. Application Engineer****The main responsibilities of the role are to**:- Ensure optimum performance and stability for multiple systems for the Global Factory Operations capability for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.- Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA's)- Take ownership of issues through to delivery or issue resolution or escalation, as appropriate**Essential Experience**:- Strong development and troubleshooting experience with Oracle, SQL Server or any other RDBMS- Basic experience on Unix/Linux shells, scripting and commands- Understanding of incident, problem, change and release management process- Experienced on IT Service Management tools like ServiceNow, Remedy or Service Manager**Supplementary Experience**:- Familiarity with life sciences (Pharma) domain concepts, workflow and terminology- Experience with one or more of the following is an added advantage**Educational Qualifications**UG - B.Tech /B.E. or other equivalent technical qualificationsITIL V3 Foundation certification is a plus