**Main Responsabilties**:- Prepares and coordinates audits and client visits, then documents and communicates the results of the audit/visit. Carries out appropriate containment actions and plans and monitors their progress and effectiveness to prevent deviations from recurring.- Communicates customer complaints to interested parties. Encourages a complaint handling meeting to investigate customer complaints and conduct an initial analysis. Communicates the 3D report in time to the client, including defined containment actions.- It tracks customer complaints, requests samples if necessary and quality analysis of non-compliant products, and performs the full analysis with additional testing to identify root causes of nonconformity and non-detection.- Prepares and communicates the 8D report to the client on time, including root cause analysis, corrective and preventive action plans.- Communicate action plans to the teams involved and track their progress and effectiveness. Updates the claims summary based on the progress of the actions. Closes the claim according to completion and validation of actions- Periodically review (based on predefined frequency) the complaint summary with stakeholders and provide proactive and effective support to improve customer satisfaction.- Plans, prepares, communicates and reviews the Client's Quality KPIs and defines accordingly plans for continuous improvement of processes, procedures and systems to comply with the Quality Department and the objectives of the Company.- It stops production in case of non-conformity and makes appropriate decisions in accordance with the procedure of treatment of the non-conformity product. Meets the requirements of Quality and EHS Systems. Complies with corporate values, code of conduct and confidentiality agreement- Experience liaising with customers regarding requirements; - Communicating with manufacturing Dept. to ensure timely availability of PPAPs and reviewing PPAP documentation; - Administering PPAP request system on behalf of customers; - Administer IMDS request systems; - Document control;- Taking actions to resolve issues; - Experience leading processes; - Experience within corrective action resolution; - Coordinating PPAP and IMDS submissions; - Handling Customer Complaints; **Requirements**:- Professional Carreer- 5 yrs Experience in the area- Strong attention to detail and organization; - Literate, numerate andstrong communication skills; - VDA compliant, MSA, APAQP, MSA, PLAN CONTROL- English 75% fluidTipo de puesto: Tiempo completo, Por tiempo indeterminadoHorario:- Turno mixtoIdioma:- Ingles 70% (Obligatorio)
