Jr Customer Service Representative (Csr)

Descripción y detalle de las actividades
• Download/Extract & Analyze customer Discrete & Min-Max demand from their portal/tool.
• Develop plan to best support/fulfill customer Discrete and Min Max demand.
• Set and monitor priority for OSP jobs and/or shipments.
• Update horse blanket/LOB, customer portal (s).
• Communicate with customer in timely fashion.
• Set and manage PRIORITY when planning and communicating Customer CRITICAL parts internally.
• Run, analyze and take action on different reporting.
• Analyze information in Dispatch-Status on open jobs, jobs not moving, CS42 scan, etc.
• Review of makes nor released by Production Control.
• Review new adds/changes to delivery schedule and drive actions from Purchase Order Change Report (POC).
• Review demand coverage/shortages and address with the appropriate owners • Follow up on customer returns.
• Review and take action on Exception Report from Corporate Demand Team.
• Demand alignment check - Customer Portal vs. AS400.
• Analyze customer mid and long-term demand profile.
• Analyze, quote and respond to Contracts on short flow and pull-in requests from Customers.
• Response to management on any KPI/Past Due a/o projected past due inquiries.
Experiencia y requisitos
English 90%
Professional degree
6 months' related experience as a CSR on Production Control role.
Microsoft (Excel, Power Point, Word)
-AS400 System (Preferible)
• Analyze, quote and respond to
Contracts on short flow and pull-in requests from Customers.

Beneficios
Beneficios de acuerdo a la LFT