Jr Customer Service Representative (Csr)

Descripción y detalle de las actividades
- Download/Extract & Analyze

customer Discrete & Min-Max demand from their portal/tool.
- Develop plan to best support/fulfill

customer Discrete and Min Max demand.
- Set and monitor priority for OSP jobs

and/or shipments.
- Update horse blanket/LOB, customer

portal (s).
- Communicate with customer in timely

fashion.
- Set and manage PRIORITY when planning

and communicating Customer CRITICAL parts internally.
- Run, analyze and take action on

different reporting.
- Analyze information in

Dispatch-Status on open jobs, jobs not moving, CS42 scan, etc.
- Review of makes nor released by

Production Control.
- Review new adds/changes to delivery

schedule and drive actions from Purchase Order Change Report (POC).
- Review demand coverage/shortages and

address with the appropriate owners - Follow up on customer returns.
- Review and take action on Exception

Report from Corporate Demand Team.
- Demand alignment check - Customer

Portal vs. AS400.
- Analyze customer mid and long-term

demand profile.
- Analyze, quote and respond to

Contracts on short flow and pull-in requests from Customers.
- Response to management on any

KPI/Past Due a/o projected past due inquiries.

Experiência y requisitos

English 90%

Professional degree

6 months' related experience as a CSR on Production Control role.

Microsoft (Excel, Power Point, Word)
- AS400 System (Preferible)
- Analyze, quote and respond to

Contracts on short flow and pull-in requests from Customers.

Beneficios
- Beneficios de acuerdo a la LFT

**Número de vacantes** 1

**Área** Materiales

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Diurno

**Jornada** Tiempo Completo

**Estudios** Carrera sin título

**Inglés **Hablado: Avanzado, Escrito: Avanzado

**Disponibilidad p. viajar** No