Jr Customer Service Representative

- Download/Extract & Analyze customer Discrete & Min-Max demand from their portal/tool.
- Develop plan to best support/fulfill customer Discrete and Min Max demand.
- Set and monitor priority for OSP jobs and/or shipments.
- Update horse blanket/LOB, customer portal(s).
- Communicate with customer in a timely fashion.
- Set and manage PRIORITY when planning and communicating Customer CRITICAL parts internally.
- Run, analyze, and take action on different reporting.
- Analyze information in Dispatch-Status on open jobs, jobs not moving, CS42 scan, etc.
- Review makes nor released by Production Control.
- Review new adds/changes to delivery schedule and drive actions from Purchase Order Change Report (POC).
- Review demand coverage/shortages and address with the appropriate owners.
- Follow up on customer returns.
- Review and take action on Exception Report from Corporate Demand Team.
- Demand alignment check - Customer Portal vs. AS400.
- Analyze customer mid and long-term demand profile.
- Analyze, quote, and respond to Contracts on short flow and pull-in requests from Customers.
- Respond to management on any KPI/Past Due and projected past due inquiries.Minimum Requirements:
- English 90%
- Professional degree
- 6 months' related experience as a CSR in a Production Control role.
- Proficiency in Microsoft (Excel, Power Point, Word)
- AS400 System (Preferable)#J-18808-Ljbffr