.Jr. Customer Service Representative Empresa: Extruded Cans San Luis Potosi, MX, 78395 Main Purpose of the Position Responsible for providing order fulfillment services to assigned customers and capturing maximum value for Ball Packaging de Mexico. Receives customer orders, enters them into the system, and manages the orders with Planning, Logistics, and other departments as necessary to complete deliveries. Key Responsibilities Receives and enters customer orders and change orders for finished goods into the system. Interacts with customers to solve their problems, communicating to and resolving issues around fulfilling their orders and negotiating alternative plans for delivery. Understands all customer contracts, agreements, and agreed-to business rules (e.G. length of stockholding, payment terms, safety stock levels, planning sequences, etc.), guides Ball operations to apply those terms and conditions, and communicates internally and externally when appropriate when those conditions are not being met. Updates system with customer orders, pricing, specifications, etc. Crosschecks pricing/specifications on incoming orders and on invoicing to ensure accuracy and proper input and invoicing of non-standard products. Crosschecks work with internal documents and other Customer Service Representatives. Monitors incoming customer requests/orders and obtains confirmation from operations, sales, and technical departments that Ball Aerocan is capable of delivering any non-standard requests. Develops and maintains knowledge of products, materials, and line capabilities/restrictions to advise customers of Ball's capabilities and determine whether or not to accept new orders. Works creatively with the planning and logistics team to develop production/development plans to address customer needs and seeks win-win solutions with our customers in the implementation of those plans. Communicates these plans once approved to the proper stakeholders internally and at our customers. Under-promises and over-delivers to our customers and informs management when conditions arise where we cannot accomplish this goal. Maximizes sales for each month, ensuring that production and aged and regular inventories are shipped and billed on schedule. Measures and reports on key KPI's monthly by customer as requested. Liaises with Reprographics department in relation to artwork and design changes. Ensures all completed and approved artwork development jobs are invoiced on-time and in-full versus the work performed and at agreed-to customer pricing. Tenders customer orders to Logistics Coordinator at least cost, expediting deliveries as required. Tracks customer shipments at the request of the customer as required. Coordinates dispatch with external transport companies. Monitors production and shipping schedules and prepares weekly production/shipping/inventory aging schedules for communication to customer